COVID19testFAQs

From: Shenzhen Daily

Updated: 2022-03-08 09:03

As residential compounds, urban villages and public spaces in Shenzhen require negative COVID results obtained within 48 hours, residents are taking routine nucleic acid tests, yet many related questions still arise. HaploX, a major nucleic acid detection enterprise in Shenzhen, helped answer these questions via Shenzhen Economic Daily.

Q1: What time should I take my COVID test to get the fastest result?

The testing priority is closely connected with the specimen testing time. For now, nucleic acid samples from locked-down and control areas are prioritized for processing over those from other places. We suggest residents avoid the peak hour and undergo tests in the morning, because the earlier you take the test, the earlier the specimen can be sent to labs.

Q2: Which test specimens are given expedited priority?

According to the instructions of the city’s relevant departments, virus testing institutions are required to prioritize samples from locked-down and control areas.

Q3: Can I get a faster test result if I need to take a train or flight?

HaploX is working round-the-clock amid large-scale nucleic acid testing. Since we are shouldering heavy tasks while ensuring the priority of key groups and areas, it is difficult to locate and give special treatment to ordinary specimens, particularly from pooled samples. Residents demanding expedited applications can take the test at hospitals 24 hours prior to their travels.

Q4: Why did my COVID-19 testing records disappear?

Some residents reported that their Yuekang code or Guangdong health code (GHC) showed “Testing is in progress,” but the record disappeared later without showing results.

The samples were very likely rejected by the GHC platform, so the information was not timely updated. It could also be rejected by the sampling institutions due to errors in filling information for specimen collection.

Q5: How come the testing results are still unavailable after over 24 hours?

Testing results are jointly generated by GHC and Yuehesuan (粤核酸) platforms. Yuehesuan will connect its holders’ personal information with the codes of their specimen tubes. When the testing results are available, the information will be uploaded to the holders’ GHC and their testing records will be updated on GHC.

The failure of timely updates is caused by several situations, including delays in the examination of the provincial platform, the mismatch in personal information between Yuehesuan and GHC, and wrong Yuehesuan codes. In those cases, residents are recommended to undergo COVID testing again.